FAQFrequently Asked Questions
Are there any parking facilities nearby?
There is a public parking lot on Möckernstraße and there are also two automated parking garages nearby (Excelsior & Gleisdreieck).
Do I have to make a reservation to use the facilities?
No, reservations are not needed, except for massages.
Are you open on Public Holidays?
Yes, but with some exceptions: Christmas Eve limited hours from 9am to 5pm, New Year’s Eve limited hours from 9am to 6pm and New Year’s Day from 12pm to 12am.
Do you have lock boxes for valuables?
Can I bring my own food and drinks to the facility?
No, we serve a selection of food and drinks at our bar for your convenience.
Is there a smoking area within the facility?
Yes, there are designated smoking areas at the outdoor part of the facility.
Can I bring/use my cell/smart-phone within the facility?
Do you allow children at the facility?
Yes, but we kindly ask you to use discretion, when it comes to noise, as we are a small private facility purely for relaxation, rather than a large family water park.
Do you offer special birthay rates?
Yes, we offer 50% off a day-pass on your special day.
How can I purchase gift certificates/vouchers?
Either directly at our reception desk, or via our online-shop. This allows you to instantly print out your gift certificate/voucher at the convenience of your own home.
What should I do, if I have not received the purchased gift certificate/voucher via the online shop within 5 Minutes after purchase?
Please either call us at +49 (0) 30258007820 or e-mail us at firstname.lastname@example.org
When can I use my gift certificate/voucher?
For security purposes your gift certificate/voucher will be valid on the 6th business day after day of purchase.
How long are gift certificates/vouchers valid for?
3 years, but we are happy to accept your gift certificates/vouchers even after they have expired, but please be advised that rates may have changed in the meantime and any balances are due at time of service. Gift certificates/vouchers received via a marketing campaign are only valid until the date shown.
Can I return or exchange a gift certificate/voucher?
No, there are no returns or exchanges.
What ist he etiquette rule, when using the sauna area at the facility?
Since it is meant to be a soothing and relaxing environment, we would like to encourage you to read the sauna rules (Sauna Knigge) before using the facility (see Sauna tab on website).
Can I reserve a lounge-chair with a towel?
Unfortunately no. To ensure that each guest hast he opportunity to equally use the lounge-chairs within the facility, you cannot reserve or hold a lounge-chair with a towel (our staff is instructed to clear towels from unattended lounge-chairs).
What is the dress-code within the facility?
It is mandatory to wear bathing gear, when using the large indoor salt pool. When using the sauna area and steam bath of the facility bathing gear is not allowed.