FAQFrequently Asked Questions

General

Are there any parking facilities nearby?
Unfortunately you only have the possibility to use the public parking lots. We would recommend to use the public transportation.

Do I have to make a reservation to use the facilities?
We are a small (but fine) relaxation oasis, therefore the noise level would be too high for several groups at the same time. A written reservation to rezeption@liquidrom-berlin.de for more than 2 people is necessary.

Are you open on Public Holidays?
We are open 365 day's a year, though on some holidays we have changed opening hours. Therefore please always have a look at our Homepage.

Can I bring my own food and drinks to the facility?
Since we have our own gastronomy in the house, it is strictly forbidden to bring your own food and drinks.

Is there a smoking area within the facility?
You have the opportunity to smoke in the designated outdoor area.

Can I bring/use my cell/smart-phone within the facility?
No. Everything that can make pictures, (Laptop, Smartphone,Tablet) is strictly forbidden in the Liquidrom.

Minimum Age
You have to be at least 18 years of age to enter the Liquidrom without parental company.

Do you allow children at the facility?
Of cause children are always welcome, but we kindly ask you to use discretion, when it comes to noise, as we are a small private facility purely for relaxation, rather than a large family water park.

Do you offer special birthay rates?
Yes, we offer 50% off a day-pass on your special day.(Please bring a validation with you.)

Gift Certificates/Vouchers

How can I purchase gift certificates/vouchers?
Either directly at our reception desk, or via our online-shop. This allows you to instantly print out your gift certificate/voucher at the convenience of your own home.

When can I use my gift certificate/voucher?
For security purposes your gift certificate/voucher will be valid on the 6th business day after day of purchase.

How long are gift certificates/vouchers valid for?
3 years, but we are happy to accept your gift certificates/vouchers even after they have expired, but please be advised that rates may have changed in the meantime and any balances are due at time of service. Gift certificates/vouchers received via a marketing campaign are only valid until the date shown.

Can I return or exchange a gift certificate/voucher?
No, there are no returns or exchanges. Each buyer is entitled to a 14-day right of withdrawal.

Sauna

What ist he etiquette rule, when using the sauna area at the facility?
Since it is meant to be a soothing and relaxing environment, we would like to encourage you to read the sauna rules (Sauna Knigge) before using the facility (see Sauna tab on website).

Can I reserve a lounge-chair with a towel?
Unfortunately no. To ensure that each guest hast he opportunity to equally use the lounge-chairs within the facility, you cannot reserve or hold a lounge-chair with a towel (our staff is instructed to clear towels from unattended lounge-chairs).