Frequently asked questions

Yes. An online reservation secures your preferred arrival time. Walk-ins are possible depending on capacity, but you may need to wait.

• Short Escape 90: 90 minutes of thermal spa access
• Urban Flow 120: 120 minutes of thermal spa access
• Deep Dive 180: 180 minutes of thermal spa access

Current prices are listed on our information page.

No. Access to our Heat Culture Rooms can be added to your admission for €2.50.

Your online payment is a deposit for the selected arrival time. It is fully deducted from your admission price at check-in. The remaining balance is paid on site.

Yes. You can move your arrival time online until one hour before your visit. The link is included in your booking confirmation.

Reservations cannot be cancelled free of charge. You can, however, move your arrival time online until one hour before your visit.

Yes. You can extend your stay on site. After Deep Dive 180, each additional 30 minutes or part thereof costs €5.00.

No. You can show the ticket on your smartphone.

Please check your spam folder first. If no confirmation arrived, the booking may not have been completed. Contact us via WhatsApp or email and include your name, email address, preferred date and time, and the service selected. Please do not repeat the payment before we have checked the booking status.

A reservation generally secures your chosen arrival time. Admission remains subject to our house rules and right of admission. If admission is refused in an exceptional case, your deposit will be refunded.

Yes. Please reserve an arrival time in advance so that we can plan capacity for your visit.

A time credit can be used once together with a regular admission. The additional time is added to your booked stay.

LIQUIDROM is cashless. We accept Girocard, Visa and Mastercard.

The currently available payment methods are shown during checkout. You will receive an email confirmation after a successful payment.

We use standard admission prices and do not offer general discounts for students, school pupils, senior citizens or birthdays.

No. Regular admission prices also apply on birthdays.

Massages and FLOAT Sessions can be booked online. We recommend booking early, as same-day appointments may not be available.

That depends on the service. The Urban Short Massage Line and all FLOAT Sessions already include 90 minutes of thermal spa access. Classic massages require separate admission. Massage time is not deducted from your thermal spa time.

Yes. You can use the included or separately booked spa time before or after your treatment. Your booked time is always the starting time of the massage.

You can move your appointment online until four hours before it starts. The link is included in your booking confirmation.

Your treatment will be shortened accordingly. We cannot extend or credit the lost time.

Depending on availability, two treatments may take place at the same time. We do not offer couples massages in the same room. Please check appointments separately or contact us before booking.

It is not possible to select a specific person or therapist gender. All treatments are provided by qualified team members.

For classic massages, you decide how much clothing you would like to remove. Your privacy is protected throughout the treatment. FLOAT Sessions take place in swimwear.

Yes. Your intimate area remains covered with a towel throughout the massage.

Yes. Bring your own towel or rent an Urban Kit on site.

Guests under 18 may receive a treatment only when accompanied by a legal guardian. General admission to LIQUIDROM is from the age of 14.

Yes. Pregnancy treatments are available from the 12th week. Please tell us about your pregnancy and any medical considerations before the treatment. Medical advice is required in the case of a high-risk pregnancy.

Do not book a massage if you have an acute illness, fever, infection, inflammation, open wound, recent surgery or injury. This also applies to thrombosis, severe cardiovascular conditions, acute disc problems, seizures, epilepsy, ongoing chemotherapy or severe unexplained pain. If you have diabetes, cancer, high blood pressure, a skin condition or another health concern, seek medical advice first and inform our team.

Areas affected by varicose veins, bruising, open skin, sunburn, skin conditions, burns, oedema or acute inflammation will be excluded from treatment.

A FLOAT Session is not a traditional massage on a treatment table. It takes place in 36°C salt water. Gentle movement, stretching and mobilisation combine with the sensation of weightlessness. The water supports you while a qualified practitioner guides the session.

No. The salt water supports your body, and you are accompanied throughout the session.

Bring swimwear and a towel. Pool shoes are also recommended. Towels and other textiles can be rented on site.

Please remove jewellery before the session to avoid injury or loss.

For an uncomplicated pregnancy, a Prenatal FLOAT Session is available from the 12th week. We do not recommend FLOAT Sessions during the first twelve weeks or the final two weeks before your due date. Please seek medical advice if you have any health concerns.

Swimwear is required in DOME 36, the indoor pool and the Cove. The sauna, steam room and cold plunge are textile-free. In the outdoor Onsen, you may choose whether to wear swimwear.

Bring swimwear, towels and preferably pool shoes. Bathrobes, towels, swimwear and flip-flops are available on site.

Yes. Urban Kits and individual textiles are available for a fee at reception.

No. Loungers may not be permanently occupied with towels or personal belongings.

No. We do not offer a solarium.

LIQUIDROM is open to guests aged 14 and over. Guests aged 14 to 17 must be accompanied by a parent or legal guardian. Proof may be required.

Please bring valid photo ID. Our team may ask to see it at the entrance. Accepted documents include an identity card, passport, driving licence and valid photo residence documents.

ID checks help us maintain a safe and respectful environment and enforce our house rules when necessary.

Yes. Bags may be checked at the entrance. Glass bottles, weapons, knives, shishas and other dangerous or prohibited items are not allowed.

LIQUIDROM is a space for water, sound, architecture and retreat. We expect respectful conduct, sobriety and consideration for other guests and our team. Bringing or consuming your own alcohol or other substances is not permitted.

Smartphones, tablets and other camera-enabled devices are not permitted in the spa areas. This protects guest privacy and the atmosphere of the space.

Wi-Fi is not provided for use in the spa areas. LIQUIDROM is intentionally a space without digital distraction.

We have one shared changing area. Private changing cubicles are available.

Outside food and drinks are not permitted. You may bring one sealed PET bottle of water.

Snacks and drinks are available daily from 9:00 a.m. to 10:00 p.m.

Groups should contact office@liquidrom-berlin.de in advance. Include your preferred date, number of guests and a contact phone number. We will check which time and format are suitable.

Regular SOUND SESSIONS take place on Tuesdays, Thursdays and Saturdays. Current DJs, times and specials are listed under Sound & Culture.

Unless the event description says otherwise, reserve a regular arrival time. Any different prices, times or conditions are shown on the event page.

Vouchers are available in our online shop and can be sent digitally or printed at home.

The validity is stated on the voucher. Value, service, promotional and partner vouchers may have different conditions. Promotional and partner vouchers are valid only until the date shown.

Vouchers with a valid online code can be used during booking. Bring older vouchers without a code, or vouchers that can no longer be redeemed online, to check-in.

Service and product vouchers cannot be split. For value vouchers, the conditions stated on the voucher apply.

Yes. Book your massage online in advance. The voucher alone does not reserve a treatment time. The selected time is the start of your massage.

Yes. If the original product is no longer available, we will apply the stored value of an older service or package voucher to your current visit or a suitable service. A supplementary payment may be required due to current prices. Bring the voucher to check-in. To check the value in advance, email a photo to rezeption@liquidrom-berlin.de. Promotional and partner vouchers may have different conditions and fixed expiry dates.

Very old vouchers often cannot be redeemed online. Bring the original to check-in or email us a photo in advance. We will check the stored value and explain how it can be used today.

Reserve an arrival time online and show the voucher digitally or in print at check-in. We will scan the QR code and activate the offer on site.

Yes. The offer cannot be redeemed without an advance reservation.

It can be redeemed through 30 September 2026. Extensions are not possible. Contact VSPOTS directly with questions about validity or purchase.

Yes. It is transferable, provided the QR code is complete and readable at check-in.

• Three hours at LIQUIDROM for two people
• Access to the thermal spa and Heat Culture Rooms
• One signature drink or cocktail per person

The offer cannot be combined with other promotions or discounts.

Access is available Monday to Thursday, excluding public holidays and the Christmas and winter school holidays. Please check your provider app before visiting to confirm that your membership includes LIQUIDROM.

Yes. Reserve through our website in advance. Without a reservation, you may need to wait or may not be admitted when we are fully booked.

Your visit includes 90 minutes of thermal spa access. The Heat Culture Rooms are not included and can be added on site.

No. Due to the building architecture, LIQUIDROM is not fully accessible. Many areas, including the saunas, large saltwater pool and outdoor area, can only be reached via steps. There is no lift.

In principle, yes. Contact us before visiting so we can clarify which areas are accessible for you. Our team is not permitted to lift, carry or physically support guests. Please bring a companion if you need assistance.

The foyer, entrance and parts of the changing area are accessible. Access to the pool, sauna and outdoor areas is limited.

Yes. A shower wheelchair is available, although steps and narrow passages still restrict some routes.

If your German disability card bears the B marker, one companion receives free admission. Please bring the original card.

In individual cases, an area may not be used if we cannot ensure your safety. This may apply where there is a significant risk of slipping, insufficient stability, an unsafe route or a required companion is not present. Please contact us before your visit.

• Möckernstraße 10, 10963 Berlin
• S-Bahn: Anhalter Bahnhof
• U-Bahn: Möckernbrücke
• U-Bahn: Gleisdreieck
• S-Bahn and U-Bahn: Potsdamer Platz
• Bus: M29 and M41

LIQUIDROM has no private car park. Paid parking is available at Parkhaus Gleisdreieck and PARK ONE at the Excelsior Haus. We recommend public transport.

• WhatsApp: +49 157 36723490
• Email: info@liquidrom-berlin.de
• No telephone support. Please use WhatsApp, email or the website chat.