Frequently asked questions

Welcome to our minimalist
oasis of well-being.

Unfortunately, in times of Corona, it is not possible without the proverbial "small print" and the observance of the current regulations. We will of course keep you up to date on this and also point you to our social media channels. We will readily answer typical questions in our FAQ section. If your questions and answers do not appear there, please do not hesitate to contact us. We are here for you! This also applies if any questions arise on site or if anything is not to your complete satisfaction.

Hygiene and Corona

Should I make a reservation in advance of a visit?

Due to our extensive hygiene measures for your protection, a reservation is highly recommended. Simply use our reservation system, on this homepage. If you come by spontaneously, you should allow for a little waiting time, depending on the time of day. It is also possible that you will not get a free time slot on that day.

Can I change my booking afterwards?

In principle, once a booking has been made, it can unfortunately no longer be canceled. However, we do offer registered customers the option of postponing their planned visit. Tickets purchased online can be postponed up to one hour before the booked time. Unfortunately, this is not possible for guest bookings for data protection reasons.

What are the corona regulations for a visit?

Your health is close to our hearts. For this reason, we always observe the current Corona regulations of the state of Berlin and implement them.

From 01.04.22, the 3G regulation and the access restrictions are no longer applicable. Therefore, the distance requirement and the mask requirement will be abolished without replacement.

Do masks have to be worn inside the SPA and sauna?

The mask requirement has been lifted without replacement. You are of course still free to wear a medical mouth-nose protection.

Is the restaurant open?

Yes, the bar is ready for you along with hot kitchen at the usual opening hours. Look forward to fresh and healthy food at fair prices.

Can I rent towels, flip-flops, swimwear and bathrobes?

Renting towels, swimwear and bathrobes for a fee is easily possible. Flip flops can be purchased on site (to take away). Just ask at the reception.

General

Do you offer parking facilities?

Our SPA is easily accessible by public transport as well as by car. You can also park in the nearby underground car park on Stresemannstraße.

Can massages be booked without an entrance ticket?

If you treat yourself to a massage, you do not necessarily need an admission ticket. However, if you visit our SPA afterwards, you will need a ticket. A two-hour ticket is the cheapest solution here and of course you will receive a time credit for the duration of the massage and you can let it have its effect on one of our loungers or in the pool or sauna as you wish.

Is the Liquidrom open every day?

We welcome you daily from 9am to midnight, and on Fridays and Saturdays from 9am to 1am, which includes Sundays and holidays. However, please note that we have special opening hours on Christmas Eve, New Year's Eve and New Year's Day.

Can I reserve tickets online in advance

To secure your entry as well as to allow a quick check-in it is easiest to reserve your ticket online before your visit. When reserving a ticket, an amount of € 2.50 per person will be charged and paid directly via instant bank transfer, credit card or Paypal. An online ticket reservation gives you, especially in case of a longer journey, the security for an entrance and avoids long waiting times.

Can I use my voucher as a means of payment?

Vouchers can be used as a form of payment online. If you cannot find a code on the voucher, it is best to contact us via email at rezeption@liquidrom-berlin.de

Can I bring food and drinks with me?

We serve delicious food and drinks in our catering area. For this reason, unfortunately, you are not allowed to bring your own provisions.

Is there a dress code?

The entire sauna area is completely textile-free. The large floating pool may only be used with swimwear. In all other areas you may decide for yourself.

Can I use my smartphone in the facility? Do you offer WiFi?

Unfortunately, we have to answer both questions with a "no". Photo-enabled devices are not allowed at our facility, which includes tablets and notebooks in addition to smartphones. Unfortunately, we cannot make exceptions for legal reasons. Please note that a SPA and wellness area is a place of tranquility and supposedly urgent phone calls or business emails do not fit into our concept of tranquility.

Can I take my children with me?

In principle, all children are allowed to use our saunas and pools. However, we would like to point out that we are a place of tranquility and accordingly do not offer any play facilities. We therefore strongly advise you to consider whether the SPA and sauna is the right place for your offspring.

Are there separate changing rooms?

We only offer communal changing rooms, in which you still maintain your privacy with separate men's and women's areas.

Do you have a birthday rate?

Even if the birthday is a great day of honor, we do not have a special price for this occasion.

Do people with handicap have to pay attention to anything?

As usual, guests receive free admission for an accompanying person upon presentation of an ID card marked "B". The impaired person with proof can only book an online ticket for themselves in advance - online booking is recommended to secure your place. The accompanying person will receive free admission on site.

From what age are you allowed to enter the LIQUIDROM?

Admission is only permitted from the age of 18. Children and adolescents under the age of 18 may only be admitted if they are accompanied by a guardian or a person authorized to act as their legal guardian.

Do I have to book extra for an event/ music evening.

No, you book your time slot normally and pay the regular ticket price on site minus the online deposit.

I have received a time credit, how do I redeem it?

Your time credit is only ever valid in conjunction with a regularly purchased ticket and guarantees you an extra hour at the booked rate for free. Only one is redeemable per ticket.

Online-ticket-reservation

Do you offer online tickets?

For your comfort and safety, we start operations with a limited number of visitors. For this reason, in order to secure your space and allow for quick check-in, we recommend that you reserve your time slot in advance at www.liquidrom-berlin.de.

Can I postpone my booked time slot?

A change of appointment is sometimes unavoidable, but possible online at any time. Please remember our deadline of at least one hour before the booked time slot. If you exceed this, the time slot cannot be changed and is considered booked.

What does my online ticket include?

The online ticket is reservation and deposit for your desired freely selectable ticket/time slot. A reservation gives you, especially in case of a longer journey, the security for an entrance and avoids long waiting times.Your reservation is only valid in the booked time slot and is not transferable due to the current Corona protection regulation.
The remaining ticket price is payable on site during your visit. Your deposit will of course be credited.

How do I pay for my online ticket?

The payment process is possible via PayPal, Sofortüberweisung or credit card. The booking is completed with an email confirmation and the successful payment. Please also check your spam folder. A redemption of value vouchers is also possible.

Do I have to print out my ticket?

After successful payment, you will receive your admission ticket in PDF* format, which you should either print out or present electronically, for example on your smartphone, on the day of your visit.

What payment methods are accepted?

If you wish, you can book your visit to our SPA conveniently in advance from home, which also includes payment. On site we accept EC cards and VISA as well as MasterCard and cash payment.

Can I stay longer with a booked time slot?

An extension of the stay is possible on site. The surcharge for each half hour or part thereof is 2,50 EUR.

I have a 11er card, do I have to book in advance?

We recommend a reservation in advance even with an 11er card. The deposit will be charged as a value voucher and/or refunded later if not used. Without a reservation, we can otherwise not guarantee admission.

Should I use my merchandise voucher for my online ticket reservation?

In principle, this is possible, but after booking you will only receive a residual value voucher and the services on it expire. Therefore, it is recommended to pay the deposit yourself and redeem the voucher in full on site. The deposit will be refunded to you on site.

Vouchers

Do you also offer vouchers?

Of course we also offer vouchers to give away or to use yourself. You can order them in our online store or print them out directly in your own home. The delivery time is a few minutes in the case of an online order or a few days in the case of postal delivery and the validity is three years from the date of purchase. Due to the Corona pandemic we extend the validity by 6 months.

Can vouchers be rebooked?

It is not possible to rebook the service on a voucher. If you want to be on the safe side and remain flexible, you should therefore opt for a value voucher, which gives you the choice.

How long are vouchers valid?

Already purchased vouchers are generally valid for 3 years and have been automatically extended by 1 year due to the imposed closure period.

My voucher package also includes a massage. Should I reserve this in advance?

Yes, as we cannot guarantee a free massage appointment on site. It is best to register via e-mail to rezeption@liquidrom-berlin.de.

Special voucher, what does it include?

What does my voucher "All-round care package for 2 persons" include?

2x day ticket sauna & thermal bath, 2x 50min. Full body massage, 2x Aperol Spritz (This voucher can only be redeemed together with 2 persons, please ask for your massages in advance!)

What does my voucher "All-round care package for 1 person" include?

1x day ticket sauna & thermal bath, 1x 50min. Full body massage, 1x Aperol Spritz (Please ask for your massages in advance!)

What does my voucher "Short Break" include?

3 hours sauna & thermal bath, 1x 25min. Partial body massage (Please ask for your massages in advance!)

What does my voucher "Long Break" include?

4 hours sauna & thermal bath, 1x 50min. aromatic full body massage, 1x rental linen package large (1x bathrobe, 2x sauna towel). (Please ask for your massages in advance!)

What does my voucher "Ritual Urban" (former Wellness Day Klassik) include?

1x day ticket Sauna & Therme, 1x linen for rent (1x sauna towel, 2x sauna towels, 1x flip flops) and 1x soft drink 0,2l of your choice

What does my voucher "Ritual Klang" (former (Wellness Day Superior) include?

1x day ticket sauna & thermal bath, 25min partial body massage, 1x linen rental (1x sauna towel, 2x sauna towels, 1x flip-flops) and 1x soft drink 0,2l of your choice

What does my voucher "Ritual Flow" (former (Wellness Day Deluxe) include?

1x day ticket sauna & thermal bath, 1x 50min. aromatic full body massage, 1x linen rental (1x sauna towel, 2x sauna towels, 1x FlipFlops) and 1x soft drink 0,2l of your choice

Our sauna area

What do I have to take in the sauna area?

If you want to use our sauna area, you need a towel and a bathrobe. Both can be rented and hygienic slippers can also be purchased for a small amount.

What are the rules in the sauna area?

We have prepared spa guidelines for you, which summarize all the rules for visiting the sauna. Experienced sauna-goers will know these rules anyway.

Is it possible to reserve loungers in the sauna area with a towel?

Please avoid "reserving" or blocking loungers with a towel. We will make sure that there are enough loungers available and will be at your disposal for all your questions and needs.

Can I wear swimwear in the sauna?

The saunas as well as the steam bath are textile-free areas. We therefore ask that you refrain from wearing a bathing suit or bikini.

Do you also have a solarium or the possibility to tan?

At the moment we do not offer solariums.

Is the steam bath open/are infusions taking place?

The steam bath is open, and infusions take place and are washed down.

Wellness and treatments

How can I book treatments?

If you would like a massage or any other treatment, please book it online or by phone.

What deadlines do I have to meet?

In principle, there are no deadlines for booking wellness appointments. However, demand is high, so we recommend booking at least three weeks in advance to be safe.

Can appointments be cancelled? When does this have to be done?

Cancellation is sometimes unavoidable. Please remember our deadline of at least ten hours before the appointment. If you fall short of this, we will unfortunately have to charge you for the treatment. Late arrivals will result in a shortened treatment and cannot be credited.

Is there a mask requirement during massages?

The mask requirement has been lifted without replacement. You are of course still free to wear a medical mouth-nose protection.

Does the massage have to be textile-free as well?

In the case of treatments and massages, we leave it up to you whether you want to be clothed or unclothed. Only Shiatsu and Thai massages are traditionally done with comfortable long-sleeved clothing.

Do I need my own towel for a massage?

You do not need your own towel, we will provide you with one all around.

Can I choose who massages me?

If you would like to be massaged by a specific person, please indicate this when making your reservation. The same applies in case you prefer a woman or a man.

Do you offer massages for pregnant women?

We offer special massages for pregnant women, which are tailored to their individual needs and are available from the 2nd trimester. In the case of high-risk pregnancy, massage is generally prohibited. Since not all massages are suitable in the case of pregnancy, we ask for a short note in advance. We will be happy to accommodate you.

Is the intimate area covered during the massage?

Of course we respect your privacy. Even if you opt for a textile-free massage, the intimate area will always be covered with a towel.

Is there an age restriction for treatments?

SPA treatments do not have an age restriction. Guests under the age of 18 must be accompanied must be accompanied by an adult.

When should I refrain from a massage or WATSU treatment?

Please refrain if any of the following symptoms apply to you: Severe cardiovascular problems, thrombosis, congestive heart failure, hypertension, circulatory problems, arterial occlusive disease, muscle fiber tear, ligament or tendon rupture, acute disc herniation, following recent surgical procedures, myositis, fever or other contagious illness (flu, cold, wisdom tooth surgery), severe inflammation of the respiratory tract, skin rashes, acute injury and surgery, drug and alcohol abuse, severe pain, seizure tendency or epilepsy, diabetes, cancer/tumor, during chemotherapy, open wounds, ear infections, hole in the eardrum, acute psychological damage.

When should parts of the body be excluded from massages?

Massages should not be performed on affected parts of the body with varicose veins, hematomas, cuts, sunburn, rheumatism, edema, skin diseases (fungi, warts, eczema, boils), burns or open wounds and these should be excluded from massages.